Nineteen years of broad, overlapping experience in the IT industry including: two years as corporate officer; five years as technical/project manager; five years as marketing/business analyst; three years consulting; nine years software development; and seven years network analysis/administration.

Specialized experience with customer resource management, sales force automation, marketing campaign automation, healthcare, new media production, and education.

• Work with the product manager or project sponsor to document the product’s vision and the project’s scope.
• Identify project stakeholders and user classes. Document user class characteristics. Identify appropriate representatives for each user class and negotiate their responsibilities.
• Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
• Write requirements specifications according to test-driven and behavior-driven (TDD / BDD) development standards using Cucumber / Gherkin.
• Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those must base their work on the requirements.
• Define quality attributes, external interfaces, constraints, and other nonfunctional requirements.
• Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.
• Lead requirements analysis and verification, ensuring that requirement statements conform to standards.
• Participate in requirements prioritization.
• Participate in peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.
• Manage requirements traceability information and track requirements status throughout the project.
• Manage changes to baselined requirements through effective application of change control processes and tools.
• Implement ways to reuse requirements across projects.

• Working manager of a staff of AS-400 operators, network analysts, and systems engineers.
• Responsible for the operation and maintenance of more than 30 HP/Dell/IBM servers running Windows server 2000/2003, OS400 and Linux operating systems.
• Restructured and improved the company Help Desk by increasing customer satisfaction with faster response times and increased turnaround time by 90%.
• Operate and maintain a hybrid Cisco/Nortel routing and switching environment providing data services to thousands of clients including intranet, extranet and Internet users.
• Performed duties as Chief Security Officer tasked with moving Jackson Group companies towards Level 1 CISP/PCI (Payment Card Industry) compliance.

• Act as technical sales engineer in pitches, presentations, and product demonstrations.
• Work directly with clients during discovery phase of projects. Perform all technical requirements gathering and workflow analysis. Map business rules against functional and business requirements. Set expectations and metrics for success criteria. Produce needs analysis documentation, business cases, and ROI models as needed. Lead development of formal technical proposals for clients.
• Produce a variety of whitepapers for both internal and client use in order to clarify and expound on company technology and industry best practices.
• Design and architect new software projects using use case/UML modeling in both Agile and RUP environments. Coordinate with programming team leaders to develop iterative production timelines. Ensure that projects remain within scope and budget and meet all business requirements and success criteria.

• Provide overall technical vision and strategy for the company. Head up research and development of new products and technologies. Develop business plans, budgets, investor presentations, and technical sales presentations
• Work directly with clients during discovery phase of projects and prepare needs analysis, business cases, ROI models, and formal proposals
• Designed, architected, and built web-based business management suite including calendar, contact manager, marketing campaign manager, knowledge base, project manager, time tracking, and other office communications systems (ASP 3.0, ASP.Net, Visual Basic COM, C#.Net, SQL Server 2000)
• Designed, architected, prototyped, and managed development of School District Data Warehouse (C#.Net, ASP.Net, SQL Server 2000)
• Designed, architected, prototyped, and managed development of Law Enforcement Case Management System (Visual Basic 6.0, SQL Server 2000)
• Designed invoicing system for small coin and stamp supply shop (MS Access 2000, Visual Basic 6.0, QuickSell 2000)
• Manage five-person in-house programming teams as well as on-site and off-shore subcontractors as needed during development and implementation phases of software projects
• Act as technical point of contact for the customer during implementation and post-implementation of new software projects
• Designed, own, and operate two local job boards supporting 150 users on average (ASP 3.0, Visual Basic COM, SQL Server 2000)

• Supported over two dozen clients in areas of web development, business process analysis, custom application development, and network administration (PHP, JSP, Visual J++, ASP 3.0/.Net, Visual Basic 6.0/.Net, Windows 2000, Red Hat Linux, MS Exchange 2000, MySQL, SQL Server 2000)
• Served as technical contact during all phases of the sales cycle, and provided all post-sales support.
• Designed and built time tracking and priority management software for national service organization (ASP 3.0, Visual Basic COM, MS Access)
• Designed and built high-traffic open house web site for large realty organization (ASP 3.0, Visual Basic COM, SQL Server)
• Designed and built intranet site for major hospital trauma center including physician scheduling utility, meeting minute organizer, knowledge base, and a variety of communications tools (ASP.Net 3.0, Visual Basic.Net, Dreamweaver, Ultradev, SQL Server 2000)
• Designed and built quote management system for nation-wide restaurant equipment manufacturer (ASP 3.0, Visual Basic COM, SQL Server)
• Provide customizations and add-ons for IAS Visual Advance and Accountmate financial packages (Visual FoxPro 6.0, Visual Basic 6.0/.Net)
• Designed two sports registration packages for local youth sports organizations (ASP 3.0, Visual Basic 6.0, MS Access)
• Designed accounts receivable system for local healthcare organization (Visual Basic 6.0, MS Access)

• Responsible for all internal computer operations for company
• Designed and developed in-house CRM, financial, and business management systems (ASP 2.0/3.0, Visual Basic 6.0, SQL Server 6.0/7.0)
• Designed and built corporate computer network (Windows NT/ 2000, Corel Linux 1.5, Cisco 2600 Router, GShield Firewall, MS Exchange 5.5)
• Designed and build corporate web site (ASP 3.0, Flash, MS Access 2000)
• Implemented and administered Unicenter AHD help desk system for call-center and integration with in-house business management software (Unicenter AHD 4.0/5.0, Perl-TK, SQL Server 7.0)
• Oversaw shutdown of I.T. operations when company went out of business.

• Responsible for network and desktop support for 75 users and three-site NT WAN (Windows NT 4.0, MS Exchange 5.0, HP9000 Unix, Cisco 2600 Router, Motorolla FRAD, Raptor Firewall, Psionic Portsentry)
• Helped to implement and integrate EDI system with existing data warehouse (Sybase SQL Anywhere, Foxpro 2.6, Sterling Commerce Gentran, HBOC CRMS, MS Access)
• Developed ad-hoc reporting and analysis tools as needed (VB 6.0, MS Access)

• Responsible for server and desktop support for four servers and 125 users (Novell 3.11/4.0, Groupwise)
• Developed and maintained fee schedule database (DBMan)
• Administered departmental data warehouse (Foxpro 2.6, HP9000 Unix)
• Coordinated vendors in implementation of call tracking and help desk software
• Coordinated contractors and vendors in installation of new wiring closet

• Developed to specifications the first three versions of a remote multimedia training and presentation software (Borland Turbo C, Microsoft Visual C++ 1.0, custom hardware devices)
• Designed, developed, documented, and maintained over 20 retail software packages (Microsoft Visual C++ 1.0)
• Served as technical contact during all phases of the sales cycle, and provided post-sales technical support
• Responsible for project management, coordination of contractors and programming teams, and customization of end-user products

• Responsible for night operation of three DEC mainframes, daily batches, technical support, and some technical writing.
• Worked approximately 30 hours per week in conjunction with school.